PROMOTION OF ACCESS TO INFORMATION ACT SECTION 51 MANUAL

Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. INTRODUCTION

Backup24-7 is committed to protecting the privacy, confidentiality, and integrity of personal information in accordance with the Protection of Personal Information Act (“POPIA”) and ensuring transparency in terms of the Promotion of Access to Information Act (“PAIA”).

This manual outlines how personal information is collected, processed, stored, and protected by Backup24-7 and explains the procedure for requesting access to information held by the company.

2. COMPANY DETAILS

Business Name: Backup24-7
Website: Backup24-7 Website
Email Address: info@backup24-7.co.za
Telephone: (010) 476 9100
Physical Address: Richards Park, 35 Richards Drive, Halfway House, Midrand, 1685
Postal Address: Richards Park, 35 Richards Drive, Halfway House, Midrand, 1685

3. INFORMATION OFFICER

The Information Officer is responsible for ensuring compliance with PAIA and POPIA.

Information Officer: Nicholas Reddy
Email Address: info@backup24-7.co.za
Telephone: (010) 476 9100

4. PURPOSE OF THIS MANUAL

The purpose of this manual is to:

Provide information regarding records held by Backup24-7.
Explain how requests for access to records can be made.
Describe how personal information is processed and protected.
Ensure compliance with applicable South African legislation.

5. APPLICABLE LEGISLATION

Backup24-7 complies with the following legislation where applicable:

Promotion of Access to Information Act 2 of 2000 (“PAIA”)
Protection of Personal Information Act 4 of 2013 (“POPIA”)
Electronic Communications and Transactions Act 25 of 2002
Companies Act 71 of 2008
Consumer Protection Act 68 of 2008

6. RECORDS HELD BY BACKUP24-7

The company may maintain records including but not limited to:

Company Records

Registration documents
Financial records
Tax records
Supplier agreements
Operational documents

Client Records

Customer contact details
Service agreements
Billing information
Technical support records
Backup service configurations

Website Records

Website analytics
Contact form submissions
Cookies and usage data
Marketing communication preferences

Employee Records

Employment contracts
Payroll information
HR records

7. PROCESSING OF PERSONAL INFORMATION

Backup24-7 may collect and process personal information including:

Full names
Email addresses
Telephone numbers
Company details
Billing information
Technical system information
IP addresses

Personal information is collected for purposes including:

Providing cloud backup services
Customer support
Billing and invoicing
Service communication
Marketing communications (where consent is provided)
Website functionality and security

8. HOW PERSONAL INFORMATION IS COLLECTED

Information may be collected through:

Website contact forms
Email communication
Service registrations
Customer support interactions
Cookies and analytics tools
Contracts and agreements

9. STORAGE AND SECURITY OF INFORMATION

Backup24-7 takes reasonable technical and organisational measures to protect personal information against:

Loss
Unauthorized access
Disclosure
Alteration
Destruction

Security measures may include:

Secure cloud infrastructure
Access controls
Password protection
Firewall protection
Encrypted data transmission
Regular system monitoring

10. SHARING OF PERSONAL INFORMATION

Backup24-7 does not sell personal information.

Personal information may be shared with:

Authorized service providers
Hosting and infrastructure partners
Payment processors
Regulatory or legal authorities where required by law

All third parties are required to maintain confidentiality and protect personal information.

11. DATA SUBJECT RIGHTS

In terms of POPIA, data subjects have the right to:

Request access to personal information
Request correction or deletion of personal information
Object to processing of personal information
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator

Requests may be submitted to the Information Officer using the contact details provided in this manual.

12. REQUESTING ACCESS TO RECORDS

Requests for access to records must:

Be made in writing.
Provide sufficient details to identify the requested record.
Include the requester’s contact details.
Specify the preferred format for receiving the information.

Backup24-7 may refuse access where permitted by law.

13. FEES

Applicable request fees may be charged in accordance with PAIA regulations.

The requester will be informed of any applicable fees before processing begins.

14. COOKIES AND WEBSITE TRACKING

The Backup24-7 website may use cookies and analytics technologies to:

Improve website performance
Analyze visitor behavior
Enhance user experience
Support security and functionality

Users may disable cookies through their browser settings.

15. RETENTION OF INFORMATION

Personal information will only be retained for as long as necessary to:

Fulfil the purpose for which it was collected
Comply with legal obligations
Resolve disputes
Enforce agreements

Information that is no longer required will be securely deleted or destroyed.

16. INFORMATION REGULATOR

Complaints relating to POPIA or PAIA may be submitted to the Information Regulator of South Africa.

Contact Details

Information Regulator (South Africa)
Website: Information Regulator South Africa
Email: enquiries@inforegulator.org.za

17. UPDATES TO THIS MANUAL

Backup24-7 reserves the right to update this manual from time to time to reflect changes in legislation, business operations, or privacy practices.

Updated versions will be published on the website.

18. CONTACT US

For any questions regarding this PAIA & POPIA Manual or the processing of personal information, please contact:

Backup24-7
Website: Backup24-7 Website
Email: info@backup24-7.co.za
Telephone: (010) 476 9100

POPI & PAIA Manual